Installation instructions

SIP-based softphone for iOS, Android, MacOS and Windows. Your personal communications center in one seamless app The only VoIP softphone designed. Into the future with Microsoft Compatible with Windows 7, 8 and 10. The ideal VoIP app for Mac Compatible with macOS Sierra and High Sierra. Control the last mile of your VoIP services. Hi All is it possible to install ip communicator or soft phone in a MAC OS X. Hello- I know this is a really old post but I'm looking for an IP communicator that is compatible with call manager to install on a mac. Www.sjlabs is no longer active.

Activating the Zoiper License: (Zoiper Business Edition Only)

If you are using Zoiper Business Edition, an activation screen will appear on the first startup. Please fill in the email address you used to purchase Zoiper as the 'username field'. You can find the password in the mail that was sent to you directly after your purchase.

Activate online

If your computer is connected to the Internet, you can activate your copy of Zoiper automatically by clicking on the Activate online button. Zoiper will contact our licensing server and download the needed license files.

If your computer requires the use of a manually configured http proxy server, zoiper will automatically use the proxy as configured in the mac os X preferences.

Activate offline

If your computer is not connected to the Internet or a firewall is blocking access to our licensing server, the “Activate offline” - button can be used. Clicking on the button will generate a file that contains some details that are unique for your computer and the version of Zoiper that you are trying to register. The filename contains the name of your computer. It will look like this:

Open your file browser (Finder);

Select Go -> Go to Location and open this location:

Send an email with the PCNAME.certificate file attached to [email protected];

Close the instructions window.

Our server will send you a file named certificate. Please place it next to the PCNAME.certificate file and start your Zoiper. Note that the certificate file needs no extension.

Silent installers for mass deployments.

If you would like to install Zoiper without the need for user interaction, but with a progress indicator, use these command line options to the zoiper installer. (You will need to adjust the name based on the installer you are using).

Activation errors

In case the username and or password is incorrect, an error message will be shown and the application will exit. Please restart the application and try again.

If all went fine, this notice should appear, you are now ready to use the application

Configure Microphone and Speaker

Zoiper comes with a built-in Audio Wizard for easy configuration of your microphone and Speaker.

You may access this Audio Wizard by:

  • Clicking on the speaker icon on the bottom right
  • Clicking on the Settings menu in Zoiper and selecting Audio Wizard

Zoiper will configure your Speakers first.

Click on the “start the test” – button.

If your speakers are configured and connected properly, you should hear a ringing sound. If you do, please click on the Yes button and move on to the Microphone step.

If no ringing sound was heard, please make sure your speakers are connected properly and powered on and if needed change the selected audio device on the bottom of the page to a different one and try again by clicking on the “no” – button.

Click on the “Test your microphone” – button to start recording your voice.

If the selected microphone is connected properly, you should see the volume meter move when speaking into the microphone. If the volume meter is not moving, please check your cabling and make sure the proper audio device is selected in the Device section on the bottom of the page.

Configuring a SIP, IAX or XMPP account

Now that the audio devices are configured, it is time to move on to the configuration of the server you want to use. This could be a VoIP provider, your office PBX or a public XMPP provider such as Facebook.

Click on the Settings menu and select “create a new account”.

Account Type

A new page will appear to select the type of account you want to make. This will usually be SIP, unless your VoIP provider or system administrator instructed you otherwise

Select the type of account you want to configure and click on the “Next” – button.

Tip: Please visit http://oem.zoiper.com for more information on how to make things easier for your users by providing them with a preconfigured or preprovisioned Zoiper. This will bypass all tedious configuration tasks for the end user and will allow the user to make calls immediately after the installation.

Credentials

Your provider or system administrator should have provided you with a username, password and possibly a hostname.

Fill in the username on the first line and the password on the second line.

If your administrator provider you with a domain, proxy, registrar, hostname, outbound proxy or server field, please fill enter it on the last line.

Fill in the username on the first line and the password on the second line. The username could look like:

or:

or:

or:

The password will typically be a random string, usually with a combination of lowercase and uppercase characters and some number like:

This field will typically look like:

or:

or in case of a PBX might look like:

Account name

Please enter a name to identify this account; you are free to give it any name of your liking.

When you are done, click on the “next” – button. Zoiper will now try to figure out the best way to connect to the VOIP server.

Troubleshooting

In case the account wizard is unable to automatically configure your account, this could be due to a variety of reasons.

Most common reasons are:

  • The server hostname does not exist or is incorrect.
  • The username or password is incorrect.
  • The server is not responding or a firewall is blocking the access.
  • The account needs additional configuration to register

Please verify the information you have entered and try again.

If you are sure the information are correct and want to save the information and want to complete the configuration manually, click on “I know what I am doing, save this information anyway”.

See also Preferences -> Accounts.

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Find the best softphone app for your business

A softphone is a piece of software that runs on a desktop computer, tablet or smartphone and allows you to make calls over the Internet, using a VoIP provider. A softphone removes the need for a physical phone base unit or handset, and enables you to make and receive calls – as well as manage contacts – all from the same user interface screen. Conversations can be held via a connected headset, or with a microphone and speakers attached to your computer.

Softphones have numerous advantages over traditional business phone setups:

  • No additional hardware costs for desktop handsets
  • All the flexibility and call management options afforded by typical VoIP (Voice over Internet Protocol) services
  • The option to turn smartphones and other mobile devices into business-level communication tools, which can be used out of the office and on the move

Below, we round up the best softphone apps available in 2020, including their key features and pricing.

To cut to the chase and compare prices and suppliers matched to your specific requirements, use our free quotes tool to find bespoke quotes for your business.

Best Softphone Apps

If you already have a business VoIP provider, it's likely that their own softphone app is bundled with your service package. We’ve included several of the most popular such provider-designed softphone apps below, so if you’re already with RingCentral, for example, it would make sense to stick with their app as this will offer optimal integration with your existing phone system.

Alongside these provider softphone platforms, we’ve also listed several other standalone apps that can be used regardless of which VoIP service you use.

With this selection of softphone apps, we're confident that you’ll find exactly the right solution for your requirements – whether you’re a solo entrepreneur, a small business, or a larger enterprise.

Best Softphone Apps:

RingCentral

The RingCentral softphone application is the best choice for businesses looking for streamlined and long term growth. The app is free if RingCentral is already your VoIP provider. If not, you'll need to sign up to one of four packages– Entry, Standard, Premium or Enterprise – to take advantage of the app's benefits.

Ringcentral's app operates on Windows, Mac, iOS and Android, and provides a wide range of industry-leading VoIP communication features which make it worth the investment, including video calling, messaging, screen-sharing and virtual whiteboards.

The high call quality and wide-ranging functionality will significantly improve your communication and collaboration, especially given the app has recently been updated (May 2020) to replace the former “RC phone” and provide even better user experience.

Price: from $19.99/month

RingCentral Softphone App
Sip Softphone For Mac
Best for HD voice quality

Key Features:

  • Audio conferencing
  • Web meetings
  • Instant messaging
  • Integration with CRM, Outlook and other popular apps
  • Presence (the ability to see which users are online in real-time)

8×8

8×8 Virtual Office is another softphone application that comes free when you purchase one of the company’s ongoing VoIP packages. It provides all the VoIP functionality you would expect from an industry-leading provider, and can integrate with Outlook and social media apps.

It works on iOS and Android, as well as Windows and Mac but, again, this is not a standalone softphone and is only available to paid 8×8 X Series subscription or a free 8×8 Express trial customers.

Price: from $25/month

8×8 Softphone App
Best for third-party integrations

Highlights:

  • Integration with Outlook
  • Part of 8×8 Virtual Office or Virtual Office Pro

Key Features:

  • 3-way calling
  • Voicemail
  • Call forwarding
  • Caller and calling line information
  • One-click calling

Counterpath Bria Teams

Counterpath Bria Teams is a carrier-grade SIP softphone application for Windows, Mac and iOS/Android devices. It includes a range of features specifically designed for business users and can be deployed within an enterprise environment.

If the standard offering doesn't quite live up to your initial expectations, this softphone application can also be customized with a number of add-ons, such as screen share or contact management, to boost its functionality. You can try it free for 30 days before you buy.

Price: from $4.95/mo

Counterpath Bria Softphone App
Best range of enterprise partners

Highlights:

  • Optimized interface
  • Advanced interoperability and configuration
  • Carrier-grade application

Key Features:

  • Voice and video calling
  • Instant messaging
  • Enhanced contact management
  • Presence

Zoiper 5

The Zoiper 5 softphone application replaces the former Zoiper 3, Zoiper Classic and Zoiper Web apps, which have been discontinued. It comes as a free version for non-commercial calls on iOS or Android, or a fully-fledged VoIP package for businesses, as Zoiper 5 PRO.

Sip

Upgrading to Zoiper 5 PRO enables functionality on Windows or Mac as well as iOS/Android devices, provides military grade encryption for added security, and grants access to unified communications functionality.

Upgrading is a one-time purchase, after which you can place free calls between Zoiper users, and benefit from no recurring monthly fees. Zoiper 5 PRO also works with Asterisk, Freeswitch, Cisco CallManager, 3CX, Elastix and most other modern SIP based PBXs,

Price: Free / $49.95 one-time cost

ZoiPer Softphone App
Best security features

Highlights:

  • Military-grade security
  • All contacts on a single interface

Key Features:

  • Audio and video calls
  • Fax
  • Presence
  • Instant messaging
  • CRM integration
  • Call recording

iSoftphone

iSoftphone is available in four versions – ClassicOS X, ProOS X, iPhone and iPad. All versions offer a fully featured VoIP service that includes audio and video calling, as well as helpful features like online presence monitoring (Presence), call recording, and integration with CRM data.

iSoftPhone combines a wide range of communication methods into an easy to use application with quick, easy configuration. The intuitive Call Panel provides quick access to functionality, and helps improve personal productivity.

Price: $35 – $55

iSoftphone App
Best easy setup

Highlights:

  • Intuitive functions
  • One-step configuration

Key Features:

  • Instant messaging
  • Integration with CRM
  • Call recording
  • Presence
  • Video calls

3CXPhone

3CXPhone can be used on Windows, Mac, Android and iOS operating systems to make and receive phone calls from a PC, laptop, smartphone or tablet.

The best thing about this softphone application is it's completely free, saving licensing costs and reducing licensing administration.

It provides a useful entry-level VoIP phone solution, although functionality may be limited, compared with paid offerings.

A smart move may be to try this free app first, then if it suits your needs you can always upgrade to a full 3CX VoIP package later on.

Price: Free

3CX Softphone App
Best free app

Highlights:

Free Sip Client Windows

  • Quick and simple installation
  • Open Standards-based next generation softphone
  • Easy to use, intuitive user interface with dial pad and buttons

Key Features:

  • Presence
  • Instant Chat
  • Wide choice of VoIP Providers/SIP Trunks

Cisco Jabber

Cisco Jabber is a softphone application for Android, Blackberry, iPhone and iPad, Mac, and Windows platforms. It offers HD video and desktop sharing capabilities, plus other VoIP features that deliver secure, reliable communications on a wide variety of devices.

Cisco Jabber is a business-class softphone application from a leading provider of VoIP solutions. It offers high call quality, and a wide range of communication and collaboration facilities.

Price: By quotation

Cisco Jabber Softphone App
Best for VoIP across many devices

Key Features:

  • Presence
  • Instant messaging
  • Voice messaging
  • Desktop sharing
  • Conferencing

Acrobits Groundwire

This is a business class SIP softphone application designed specifically for mobile users. It combines features business users need with intuitive features created for mobiles.

Groundwire claims to be the first mobile SIP client capable of replacing a desktop phone. It offers good VoIP functionality for mobile users at an affordable price.

Price: $13

Acrobits Groundwire Softphone App
Best mobile SIP app

Highlights:

  • Multi-line
  • Designed specifically for mobile

Key Features:

  • Video calling
  • Call conferencing
  • Voicemail Notification
  • Enterprise support for SMS
  • Call recording

Line2

This softphone is only available to Line2 Pro subscribers. The Pro Plan provides an affordable, fully-featured solution for VoIP, and offers many great features for mobile workers.

As part of the Line 2 Pro Plan service, the softphone application provides an ideal solution for mobile workers who want to enjoy the full benefits of a VoIP service when they are away from their desks or working in the field.

Price: Free to Line2 Pro subscribers

Line2 Softphone App
Best for existing Line2 subscribers

Highlights:

  • Mobile office with business-grade features
  • 500 minutes and unlimited texts

Key Features:

  • Auto attendant
  • Group conferencing
  • Visual voicemail
  • Call forwarding

ShoreTel

ShoreTel Sky was recently acquired by Mitel, but their Softphone app is still available to users through the Mitel brand. It is modeled on traditional deskphones, which gives it a very intuitive interface, compared to other softphones. It incorporates the ShoreTel Communicator interface to provide access to powerful unified communications tools.

As part of the Mitel VoIP service, the softphone application provides access to a wide range of enterprise-grade VoIP services.

Price: Free to ShoreTel Sky VoIP subscribers

ShoreTel Sky Softphone App
Best for ShoreTel subscribers

Highlights:

  • Requires minimal configuration
  • Intuitive interface

Key Features:

  • ShoreTel Communicator interface
  • Call history
  • Voicemail
  • Presence

Best Softphone Apps for iPhone and Android

Many softphone apps have iPhone and Android versions available, but it's worth checking before you take the plunge and sign up. It's a good idea to know what equipment your staff have access to and whether or not the app you choose will be compatible with their platform of choice. Not a problem if you provide equipment through the company, but if you're expecting staff to use their own devices, make sure you know what they're using.

On this page, the best softphone apps that work on both Android and iOS include RingCentral, Counterpath Bria, ZoiPer and 3CXPhone.

Some softphone apps are platform specific. It's not too surprising to learn that one of our recommended apps, iSoftPhone, only works on Apple devices, so it's even more important to make sure you're selecting an app that the majority of your staff can use.

Moving Forward with VoIP Softphone Apps

If you’re really interested in utilizing a VoIP Softphone app, these reviews can only get you so far. While all this research certainly helps, you’re going to need all the information available before making a decision – and that means understanding exactly how much it will cost your business.

Fortunately, we've provided you with a handy price quote form that can help you get the full picture of what these apps offer and how much you're going to have to pay.

Best Sip Softphone For Mac

Compare tailored VoIP price quotes today to find the best deal for your business.It only takes a moment to compare

Tech.co is reader-supported. Using Tech.co's comparison form, you can receive quotes from various suppliers, tailored to the needs of your business. If you enter into a contract with a provider, we may receive a payment for the introduction. Equally, if you make a purchase through the links on our site, we may earn a commission from the retailers of the products we have reviewed. This helps Tech.co to provide free advice and reviews. It carries no additional cost to you, and doesn’t affect our editorial independence.

Sip Softphone For Testing

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